Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
Are your perfumes and agarwood products 100% authentic?
Yes, all products are 100% authentic and manufactured directly by Abdul Samad Al Qurashi, the masters of royal perfumery for over 150 years.
Do you offer international shipping?
We provide worldwide shipping to most countries. Delivery times vary between 3 to 10 business days depending on your location and local customs procedures.
What is your return and exchange policy?
Due to the nature of beauty and fragrance products, we can only accept returns or exchanges for items that are damaged during transit or if the incorrect item was delivered, provided they are in their original sealed packaging.
How should I store my concentrated perfume oils (Attars)?
To preserve the integrity of the scent, store your perfume oils in a cool, dark place away from direct sunlight and extreme temperature fluctuations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and local payment options such as Mada, depending on your region.
How can I track my order?
Once your order is shipped, you will receive an email and SMS notification containing a tracking number and a link to the courier's website to monitor your delivery status.